FAQs

THE ROOM I WANT TO BOOK IS SHOWING AVAILABLE, IS IT REALLY AVAILABLE?

If our system shows the room is available, then it is! Our automatic on-line system is accurate to the second, so please go ahead and book on-line on our secure system.

IS YOUR ONLINE BOOKING SYSTEM SECURE?

Yes, we have one of the most secure systems on the market today. Our booking system does not automatically debit your card details. We receive the card details via secure fax and then debit the card manually. Once we process your booking we will send you a receipt for your payment and a confirmation letter containing important information which we ask you to print off and produce when you arrive.

DO YOU ACCEPT CHILDREN?

Yes, In the Ethel Noble room, Geoffrey's room and The Owners Suite. However we must respectfully request that for the comfort of all our other guests, parents supervise their children at all times.

DO YOU ACCEPT DOGS?

Yes, In the Ethel Noble room or Geoffrey's room. Dogs are charged at £10 per night and must never be left unattended , or allowed on beds or furniture. Room service breakfast is available to assist with the comfort and practicality of your stay should you not wish to return your dog to the car at breakfast time.

DO YOU ACCEPT 1 NIGHT BOOKINGS?

If we have a 1 night slot to fill we are happy to accept a booking for 1 night. 1 night bookings are accepted on a non- refundable, advanced payment basis. Please call us or e-mail us.

DO YOU HAVE SINGLE ROOMS?

No,at present we have 5 double/king rooms and 1 twin room.

DO YOU HAVE GROUND FLOOR ROOMS?

No, all our rooms are accessed by stairs.

IS IT CHEAPER TO BOOK WITH BOOKING.COM OR LATEROOMS?

No, we ensure that the rates on our own website are the most competitive around. We are able to offer these as we are then not paying an agent commission.

DO YOU OFFER SINGLE OCCUPANCY RATES?

From April to October, we do not offer single occupancy rates, however from November to March we are happy to make a reduction for single occupancy.

DO YOU HAVE PRIVATE PARKING?

Yes, we have private parking to the front of the house.

WHAT TIME CAN WE ARRIVE?

We guarantee your room from 4pm. If you arrive earlier we cannot guarantee we will be on the premises to greet you, however please feel free to park outside and explore our lovely village. If you intend to arrive after 7pm, please try and keep us informed. We request on the day of departure that your room is vacated no later than 11am.

 

 

We offer a best price guarantee for booking directly with us, click here for details.

 

 


Roxbro House | Castle Terrace | Warkworth | Northumberland | NE65 0UP
T: 01665 711416 | E: info@roxbrohouse.co.uk
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