The Team

Claire
Owner, manager, designer and PR.

Claire had 3 childhood ambitions, to work in a shoe shop, be an air stewardess and run a small quality guest establishment. She has achieved all 3!
As a long haul stewardess for over 18 years Claire has travelled the world and stayed in some of the worlds most prestigious 5 star hotels and it is this knowledge and experience along with years of customer service expertise that she now uses to operate Roxbro House. Staying in some of the worlds finest hotels she was constantly disappointed by the lack of soul and character in the rooms and sometimes questionable customer service. It was this observation that drove Claire to design her own rooms, all with individual style and character and offer attentive but discreet customer service to rival any top hotel.

As a child in the 70’s Claire avidly watched and was inspired by the television drama The Duchess Of Duke Street. The drama was based on the true life story of Rosa Lewis who owned and ran the original and then unique Cavendish Hotel in London. In the drama the fictional Bentinck Hotel was run by the formidable, no nonsense Louisa Trotter who designed this intimate and luxurious establishment which was the toast of London and offered its guests privacy, luxury, decadence and quality in every area.

Whilst Claire has the same, drive, vision, exacting standards and passion as Louisa and Rosa, she does dryly point out that she doesn’t yell or swear quite as much as either women!

Stuart
Owner, manager and chef.

Stuart and Claire have been together almost ten years and have been married for 5. Stuart has worked in the customer service industry all of his working life, whether it be in a hotel, restaurant or a pub there isn’t much that he hasn’t done.
Stuart is a very versatile integral part of Roxbro House who can turn his hand to almost anything. He is the breakfast chef and is responsible for producing the much praised and award wining breakfasts each morning. He also takes care of the day to day maintenance and in the summer keeps the garden looking tip top for guests to enjoy.
Stu also runs and manages Arthur’s Cabin, a self catering log cabin which is their sister business.

Ellen and Hayley & Dale

Ellen is a longstanding family friend who is also an experienced air stewardess with many years in all areas of the customer service industry, so when Claire and Stu take the occasional break Ellen takes the reins and comfortably runs all areas of Roxbro House in their absence.

Hayley is Claire’s daughter, also an experienced air stewardess with vast customer service experience who often assists Ellen in running Roxbro House whilst Claire and Stu are taking a break.

Dale is Claire's son who also has accumulated a wealth of customer service experience. When he is not working abroad as an activity instructor he is always on hand to help with the day to day running of Roxbro House and is only to happy to assist guests, especially in carrying heavy bags!

 



Roxbro House | Castle Terrace | Warkworth | Northumberland | NE65 0UP
T: 01665 711416 | E: info@roxbrohouse.co.uk

© 2013 Roxbro House
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